Please contact your service provider. Alternatively, you may refer to the GPRS Settings guide by clicking on the above link.

Please contact your service provider. Alternatively you may follow the steps in the Manual GPRS Configuration in the Citi Mobile Settings Guide by clicking on the above link. If you are still unable to activate GPRS, please contact your respective service provider.

Citi Mobile is a secure application, downloading or access to Citi Mobile may be slow/ intermittent on some GPRS plans. You may need to check with your telecom service provider about other GPRS plans if repeated attempts to access Citi Mobile fail on your existing plan^*.

This may be due to congestion in your service provider’s GPRS network. Please try again after some time.

CitiMobile should be in the applications, games or downloads folder on your mobile phone. Please refer to the Application Location section for your device in Citi Mobile Settings Guide by clicking on the above link.

Your mobile phone may require configuration of some GPRS settings. Please refer to the Manual GPRS Configuration section in Citi Mobile Settings Guide by clicking on the above link. Alternatively, please contact your service provider.

The Citi Mobile application was unable to connect to the Citi Mobile system, either due to a weak mobile phone signal or irregular GPRS connectivity. Please try again after some time.

The Citi Mobile application was unable to establish a secure connection to the Citi Mobile system. Please verify if the date on your mobile phone is the same as the current date.

This error occurs due to insufficient physical memory on your device to run the Citi Mobile application. Please close the CitiMobile application and free some space on your mobile phone and try again.

The current version of CitiMobile does not support alternative orientation modes. Please use CitiMobile in the previous orientation mode.

This might be due to a change in your GPRS settings. Please refer to the above FAQs or to the Citi Mobile Settings Guide by clicking on the above link. You may also try downloading the CitiMobile application again.

When prompted to enter your phone number, please enter the same phone number you used to download the CitiMobile application and try again.

Please enable the java script option on your mobile phone browser settings.

Please enable the display image option on your mobile phone browser settings.

• SMS MBANK < Last 4-digits of your Debit / Credit Card > to 52484
• You can also request for Citi Mobile from your Citibank Online account. Login at http://www.online.citibank.co.in/ with your card number and password, click on the Banking/Credit Card top panel and then click on "Register for Citi Mobile" on the left navigation panel
• You will receive an SMS from the bank with the download URL for Citi Mobile
• Click on the link in the message
• A WAP page will prompt you to enter your mobile number. Enter it and click on 'Continue'
• You will have to accept the Citi Mobile 'End User License Agreement' before downloading the application
• The message 'Application Untrusted, Continue?' will appear, as this is a 3rd party software application for your phone... Choose 'Yes' and continue
• You will be prompted to choose Phone Memory or Mobile Memory for installing the application. Choose as per your choice and click 'OK'
• This will install the application automatically and the Citi Mobile icon will appear in the 'Applications/Games' folder (depending on your phone model)
• Click here to see Demo

Please check your GPRS connection or contact your telecom service provider for the same. In case you still face difficulty in connecting to the downloaded URL, kindly delete the message and request again for Citi Mobile.

The actual download time depends on the speed of GPRS connectivity offered by your mobile operator. However, typically, you should be able to download Citi Mobile in less than a minute's time.

This is a handset specific message, which will be seen when any 3rd party application is downloaded onto your phone. Select 'Yes' and continue downloading Citi Mobile. Citi Mobile is a safe and tested application that you can use on your mobile phone.

The downloaded applications are stored in a particular folder of the handset, specific to each device. Typically it should reside either in the Applications or Games folder of your phone.

You will need to re-download the application on your handset. Please follow the download process and continue banking on Citi Mobile.

You cannot register new payees on your Citi Mobile. However once you register your new payees on Citibank Online, you are all set to make payments to them through Citi Mobile.

Any transaction request placed on your Citi Mobile will take the identical amount of time as it would on Citibank Online.

The products that you are looking for may not be linked to the account you have logged in from. Please link your accounts to the Banking/Credit Card account to access them on Citi Mobile.

Currently Citi Mobile allows you to do certain transactions only for Suvidha/Banking, Credit Cardmembers only.

Click on the Citi Mobile icon in your mobile phone's 'Application' folder. Type in your 16-digit Debit / Credit Card number and your existing IPIN (Internet Password) to login to Citi Mobile.

At any stage, while browsing through Citi Mobile you can logout by clicking on the 'Options' menu button at the bottom left of the Citi Mobile screen and selecting 'Logout'. 'Thank you for using Citi Mobile. See you soon!' will be displayed on the screen to indicate that you have been safely logged out of Citi Mobile.

You can simply reconnect to Citi Mobile and verify your transaction history to check if the transaction has been executed.

On most handsets, you can answer the call or read the SMS while Citi Mobile continues to run in the background. After you have finished your call, you can resume banking on Citi Mobile. For certain handsets however, you may need to re-open the application and login again.

Yes, as long as you have GPRS activated on your mobile number, subject to availability of the network, you can access Citi Mobile anywhere in the country. Please keep in mind that you might be charged special roaming rates for using GPRS.

You will have to re-download Citi Mobile on your new handset. Follow the set of download instructions and login to Citi Mobile.

You can still access your account using Citi Mobile on your phone. However if in case, you need to re-download Citi Mobile on a new phone device, you will need to register your new mobile number with Citibank before downloading the same.

The portfolio of services offered on Citi Mobile remains identical across all handsets. However, the appearance may differ slightly based on the mobile phone and its display interface.

As per RBI defined guidelines, you can execute:

• Payments (Bill payments, Card payments) up to Rs. 10,000 in a single day
• Funds Transfers (account-to-account, NEFT, ordering of demand draft) up to Rs. 5,000 in a single day

Citi Mobile offers you the same unparalleled level of security as Citibank Online. Your information is 128-bit SSL encrypted. Only you can access your account, by using your Citibank Card number and your confidential IPIN. We are committed to keeping your information absolutely confidential and safe.

No information is stored on your mobile phone or SIM card memory. So in case of a lost/stolen handset, no account information will be compromised.

If you lose your phone, please call CitiPhone immediately and register your complaint so we can block usage of your IPIN. However, please note that when your IPIN is blocked, you will also not be able to login to Citibank Online. We recommend that you request for a new IPIN to use both Citibank Online and Citi Mobile.

Similar to Citibank Online, all Card numbers or sensitive information is masked so as to ensure security against shoulder surfing or leak of any information through direct observation techniques.

Citi Mobile uses the highest level of security i.e., 128-bit SSL, which is the same level of security as that of your PC browser. Some handsets do not have this capability and are, therefore, not supported.

Yes, do not reveal your 16-digit Debit or Credit Card number, or your IPIN to anyone. Do not store any of these details on your mobile phone.